Frequently Asked Questions

What is the contract length / minimum term?

All plans are 30 days rolling plans. The minimum term is 30 days. You can cancel your plan at any time after this. Your plan will end at the end of the month in which you cancel.

When will my SIM/eSIM be delivered and activated?

If your phone is eSim capable, we will send you a QR code to install your eSIM almost immediately (within usual operating hours).

If you require a physical SIM, we aim to get this to you within one week. Depending on your location, this can sometimes be as little as 2-3 days. Your sim will be activated as soon as you receive it, or install It.

Do I need to change my WhatsApp number?

Absolutely not! You can use VeslSIM with your existing WhatsApp number if you like. You will always have the option at a later stage to register the number we supply you to WhatsApp.

Please note - with any telecommunications provider, you will need an active plan to retain usage rights for a telephone number. If you cancel a mobile plan, your access rights to the number will be revoked. This could result in your WhatsApp number being registered by its new owner, if the number is provided to a new paying customer. If you cancel your VeslSIM plan, please ensure you change your WhatsApp number.

Can I keep my existing phone number?

We can currently port existing UK, USA, Australia and Canada numbers. Others may be available on specific request. You can find more details here.

How do I know how much data I have left?

You will receive automatic SMS notifications at the 75% and 100% usage levels. You can buy more data from the portal at any time.

How do I change plans?

To change plan, simply 1) log into your portal (click HERE for a link), 2) click on your subscription, 3) click ‘edit’ and 4) choose the plan you require. You will receive an email confirming the change.

How do I buy extra data/minutes?

To purchase more data or minutes, 1) log Into your portal (click HERE for a link), 2) click on your subscription, 3) click ‘edit’, and then 4) ‘add add-ons’, 5) choose the data or minutes bundle you require.

You will receive an email confirming the change. If you don’t get connection after 2-3 minutes, please activate airplane mode for 10 seconds, and then deactivate it

NB - all extra data and minute bundles are valid 30 days, commencing on first usage. Any remaining data from your additionally purchased bundle will be used before your regular allowance.

You are also able to purchase a data bundle for your current location zone, rather than being obligated to buy one corresponding to your plan.

An example of this, would be if you are subscribed to a Discovery plan, but only require extra data in an Essentials location zone, you can purchase an extra Essentials data bundle.

Our location zones are all listed HERE.

I’ve lost my phone or bought a new phone / Transferring eSIM

You will require a new eSIM. Please request this via our WhatsApp support. Please note there is a £5 sim change fee, which will be added to your next bill.

Can I pause my plan?

Yes, if you would like to retain access to your VeslSIM number for SMS purposes such as OTPs and 2FA, but without any other functionality, you can select the ‘Pause Plan’ option in the portal.

Why was I charged tax?

We are legally obliged to collect VAT/IVA/GST on behalf of the tax jurisdiction in which you are a resident. If you have set your billing address to a country in which you are not a resident, please update this. It could result in you not needing to pay tax.

Are there any extra charges?

None of our V2 plans carry any out of bundle, or additional hidden charges. What you see is what you get. Simply choose the plan that covers the destinations you require.

When does my plan renew?

All plans renew on the first day of the month, and run until the final day of the month. If you sign-up mid-month, you will be charged a pro-rated amount until the final day of the month. Following this, all future billing will be on the first day of the month.

Changing plans mid-month

If you switch plan mid-month, you will only be charged the pro-rated difference in price for the month.